Privacy Policy of Darusalam Society
Darusalam Society is committed to protecting your privacy and handling personal information respectfully, securely, and in line with our responsibilities as a community organisation.
This Privacy Policy explains how we collect, use, store, and disclose personal information through our website, forms, programs, services, and community activities.
1. Who we are
Darusalam Society is a not-for-profit, faith-based community organisation serving the Northern Melbourne community through spiritual, cultural, educational, and social support.
Contact details
Darusalam Society
Address: 1/72-74 Chifley Dr, Preston VIC 3072
Email: info@darusalamsociety.org.au
Phone: 03 7051 3253
Website: https://darusalamsociety.org.au/
2. What personal information we may collect
We may collect personal information that is reasonably necessary for our functions, activities, and services.
This may include:
- name
- phone number
- email address
- postal or residential address
- date of birth
- emergency contact details
- information provided in forms or enquiries
- communication preferences
- payment or transaction details
- any other information you choose to provide to us
In some circumstances, we may also collect sensitive information where this is reasonably necessary and permitted by law. This may include information about health, disability, support needs, cultural background, religious belief, or other sensitive matters.
3. How we collect personal information
We may collect personal information directly from you when you:
- fill out a form on our website
- contact us by email, phone, social media, or in person
- register for a service, program, activity, or event
- make a booking or enquiry
- make a payment or donation
- subscribe to updates
- otherwise engage with Darusalam Society
We may also collect information from a parent, guardian, carer, authorised representative, referrer, or other third party where appropriate and lawful.
4. Why we collect personal information
We collect, hold, and use personal information to support our operations and to provide our services, programs, activities, and website.
This may include using personal information to:
- respond to enquiries and requests
- communicate with individuals and families
- provide access to programs, services, or activities
- manage registrations, bookings, memberships, or other interactions
- maintain records and administrative systems
- meet legal, regulatory, funding, safeguarding, or reporting requirements
- improve our services, operations, and website
5. Sensitive information
Where we collect sensitive information, we will do so only where:
- you have provided consent, or
- we are otherwise permitted or required by law to do so
If you provide sensitive information about another person, you should ensure you are authorised to do so.
6. If you do not provide information
You can choose not to provide personal information. However, if we do not receive the information we reasonably need, we may not be able to respond to your request, provide a service, or complete the relevant process.
7. How we use and disclose personal information
We may use and disclose personal information for the purpose for which it was collected, for related purposes you would reasonably expect, or where otherwise permitted or required by law.
We may disclose personal information to:
- our staff and authorised volunteers
- service providers who support our operations
- IT, website, hosting, storage, or administrative providers
- payment processing providers
- professional advisers
- government authorities, regulators, or funding bodies where required
- emergency services or others where necessary to protect health, safety, or wellbeing
We do not sell personal information.
8. Website use
When you visit our website, we may collect limited technical information such as your IP address, browser type, device information, pages visited, and time of access.
We may use cookies or similar technologies to help operate our website and improve user experience.
Our website may contain links to external websites. Darusalam Society is not responsible for the privacy practices of those third-party websites.
9. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Personal information may be stored electronically, in cloud-based systems, by service providers, or in secure paper records.
10. Overseas disclosure
Some service providers we use may store or process information outside Australia. Where this occurs, we will take reasonable steps to ensure appropriate privacy safeguards are in place.
11. Retention of information
We keep personal information only for as long as it is reasonably required for our functions, legal obligations, and record-keeping purposes.
When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to keep it.
12. Access and correction
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details below. We may need to verify your identity before responding.
13. Privacy complaints
If you have a concern about how your personal information has been handled, please contact us.
Privacy Contact
Darusalam Society
Email: https://darusalamsociety.org.au/
Phone: 03 7051 3253
Address: 1/72-74 Chifley Dr, Preston VIC 3072
We will review your concern and respond within a reasonable period.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The current version will be published on our website and will include the latest update date.